Hi, I’m Gary and I work as the Delivery Manager for Digital First. I’d like to tell you what we’re aiming to achieve by:
Delivering a system capable of producing a single/individual cleansed unique dataset for the referencing of other internal applications or systems.
This single system is also known as the Golden Record.
One of the main issues facing local and central government is how to establish a joined-up service that makes it easier for citizens to use council services and reduce staff costs.
At the moment many departments work in silos and records held within one department are separate to those held in another. For example, if you wish to talk to several council departments, each department will go through a set of security questions to authenticate who you are.
These separate records may be different and inaccurate. For instance, Mrs Megan Smith in one department may be Ms M Smyth in another. This is frustrating for the public and adds to the staff processing costs.
To resolve this we need a joined-up service. We can achieve this by building a system that can identify individuals across multiple departments using sophisticated matching routines.
Once we have this, we need a method of updating the out-of-date records to improve data quality and a way to view the data online. We also need to consider records that can’t be matched.
Over the last year we’ve:
- Identified internal systems to see if we can use them
- Identified from these systems all useable data sets
- Built routines that can match data, via a product called ClearCore
- Identified how we can automate these extraction and matching processes
- Implemented online Rapid Application Development systems, which we’ve blogged about before
- Built a supporting database
- Identified security issues to understand authentication, authorisation and access of individual data
- Identified a system to update other systems with correct or more up to date information
All of this has been achieved with a single mindset for the future – to give people of Brighton & Hove access to their data in a meaningful and useful way.
I’ll share more details in future blogs.