Hello! You’re reading the Digital First blog at Brighton & Hove City Council. Over the next few years we’ll be transforming the council’s services, making it far easier for citizens and businesses to get the help they need.
Local government faces an extremely tough time financially, so part of our work is to make services as efficient as possible. We’re working with colleagues across the council to find savings and generate extra revenues.
Also customers rightly expect to do everything online. They shouldn’t have to fill out endless paperwork, have to visit us in person, and be asked for the same information twice. Accessing council services should be straightforward, and we’re doing the hard work behind the scenes to make that happen.
A great example is our recent work with Pest Control – online booking of appointments, reduced paperwork and improved billing mean our colleagues have more time to help customers.
Customers without internet access can still call the Pest Control team direct. Now the phones are less busy we’re offering an improved service here too.
Local government is undergoing huge changes, so we want to be completely open about the work we’re doing – hence this blog. Our entire team posts here.
We’d also like to hear from you. If you have any comments, or ideas of how we can improve council services please get in touch.
You can post a comment at the end of any blog post, or you can reach us via the council Twitter account. We’re looking forward to hearing from you.