Change is good

As 2018 ends, we’re heading into the final quarter of the Digital First programme as it’s currently set up here, and inevitably there have been lots of changes since we started.

The council is working out how it wants this work to be delivered in the future and, while that’s not yet confirmed, what is definite is that there won’t be a Head of Customer and Digital in place as I am moving on to a new challenge leading the digital customer experience at EDF Energy.

Also leaving the team is Annie Heath who has been championing customer (user) needs in the council since time began. Annie is joining London Borough of Croydon as their Digital Design Manager – how lucky are Croydon to be welcoming her into the team?

I’ve been looking back on what we’ve achieved, handily summarised in this deck below.

We’ve really only been motoring for the past year as we had to set the team up from scratch. We’ve made some real changes in services where we have been able to redesign their customer journeys.  Predictably, we started trying to do too much and in the more recent months have become much more focused towards where we can deliver real value.

It’s been fun, it’s been exasperating, it’s been a challenge for everyone; the team will continue until the end of March and then we’ll see. By then we’ll have most of our online content on a new website and expect to have some other key apps working. Watch this space!

If you’re interested in finding out more about Annie and my work next year, you’ll find us at @Annie3H  and @alirigby

So all that remains now, is to thank the Digital First team for their hard work and dedication over the last few years. They have been outstanding and will no doubt continue to be great, right up to the end.

I wish you all Happy Christmas and the very best for the future.

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