Digitally transforming Pest Control

We have been working with the pest control team to make their work easier and more efficient. The pests and poisons haven’t been transformed but nearly everything else has been!

Will and Pat
Our pest controllers Pat and Will checking out their new kit.

In this two minute video I describe some of the improvements we have made and the savings they will bring. Roy from the pest control team describes shares his experience of collaborating with us.

 

Working with them has been a real pleasure and I am looking forward to working with the whole team as we go live next week.

The bigger picture

This week has been a big one for Digital First: delivering our first apps, getting a mention at the Brighton & Hove Budget Council and presenting an overview of our project plan to the Member Oversight Group.

As with every agile team, we’re learning all the time. We’re getting better at looking ahead, breaking down silos and putting our users first.

It’s worth remembering the challenges councils across the country face. Our Executive Director of Finance & Resources, David Kuenssberg, explains the bigger picture on the council’s new Leadership blog.

We’re proud to play our part. As my old boss used to say: “Onwards!”

Pest control ready for user testing

Last Thursday the Verify team at the Government Digital Service (GDS) held a user research training workshop in London. I took on Storm Doris and the usual train mayhem to get there, and I am so pleased I did. The skills and tools I learnt will be invaluable for the work we’re doing at Digital First.

verify-user-research-workshop
Prioritising questions at the Verify user research workshop.

Already this Wednesday, we’ll get to try out some of them when we test our new web pages for pest control. Annie, Luke (our newest team member) and I will be sitting by the entrance at Jubilee Library between 2 pm and 5 pm, laptop and tablet at the ready. Our new online booking form especially will be put through the wringer. Annie and the web development team have been working tirelessly on it for the past month, making sure everything works as it should.

Anyone is welcome to stop by and give us feedback – no advanced computer skills needed. We would like the content we create for the new website to be accessible to everyone.

Please come and see us if you have 15 minutes to spare. We can offer a slice of rodent-themed cake for those who participate.

pest-control-user-testing-banner
Annie and Luke, two of the faces you’ll see at our library stand.